IT Service Management

IT Service Management

IT Service Management typically covers a wide range of IT Service Management parameters, and relies heavily on the Best Practices framework based on ITIL (IT Infrastructure Library), which is the most widely used and accepted approach for IT Service Management guidelines and architecture. The ITIL Framework helps IT Managers to provide quality IT Services in an effective, efficient and economically viable and reasonable manner, and at the same time, fulfilling the Customers’ needs, reasonable turnaround times and expectations. The ITIL approach can be tailored to any IT service provider (either internal or external third party) irrespective of its size or the technology in use.

Our ITSM Practice seeks to assist our customers to implement ITSM in a smooth, painless and cost-effective manner, with minimum disruptions. Between us and our ITSM Partners across various geographies, we have worked with over 100 certified clients, which makes us one of the leading consultants for ISO 20000 certification. With our combined resources and expertise, we believe that our ITSM Practice is in a position to provide high quality Consulting, Assessment, Training and Certification services to any of our customers who are looking to enhance their skills and competencies in ITSM.

Why IT Service Management:

Implementation of IT Service Management can lead to:

  • Improved customer satisfaction
  • Increased return on your IT investment
  • Improved staff morale
  • Reduced staff turnover
  • Focus on delivering the services that the business needs. Become business-driven as opposed to technology-driven Focus on delivering the services that the business needs.
  • Improve the return on IT investment – put the processes in place that improve utilisation of resources and ultimately their effectiveness and reduce duplication of effort.
  • ITSM Best Practices Assessment based on ITIL/ISO 20000
  • Benchmarking
  • IT Sourcing and Governance Strategy
  • IT Governance based on CobiT 4.1 – Assessment and Implementation
  • IT Strategy Consulting
  • Software Asset Management (SAM)
  • IT Asset Management (ITAM)
  • Improve IT Performance & Reduce IT Cost through application of tailor-made approach

Please write to us for further information on our offerings in IT Service Management Training and
Consulting space

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